Crestron AM-TX3-100-CRADLE

We aim to get your order to you as quickly and smoothly as possible.

Processing Time
All orders are processed within 1–2 working days. You’ll receive a confirmation email once your order has been dispatched.

Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.

Order Tracking
Once your order has been dispatched, you’ll receive tracking details so you can follow your delivery.

Missed Deliveries

If you’re unavailable at the time of delivery, the courier will attempt to contact you to rearrange.

We do not accept returns. Damaged goods should be rejected at the point of delivery and faulty goods will be managed via the manufacture RMA process. We will support customers with the RMA process for goods that are dead on arrival (DOA) and faults beyond this can be supported on a time and materials basis.

Should there be mitigating circumstances, we may be willing to support a return of goods at the managements discretion. To be eligible for a return, your item must be in the same condition that you received it, unopened and undamaged. You’ll also need the receipt or proof of purchase.

We charge a restocking fee of 20% unless otherwise waived.

To start a return, you can contact us at support@focuscollaboration.com. Please note that returns will need an RMA number to be issued and for the item(s) to be sent to the following address provided.

If your return is accepted, you are responsible for the shipping including the cost of shipping. Be aware that some items may be returned into the EU. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@focuscollaboration.com.